Chandigarh, April 3: The Chandigarh administration has further streamlined its governance framework by bringing 90 more services under the ambit of the Right to Service (RTS) Act. This policy shift aims to eliminate administrative lethargy by providing citizens with a legal guarantee for the timely delivery of essential documents and approvals.
Under the updated regulations, the Registering & Licensing Authority must now handle vehicle registrations and ownership transfers within a 10-day period. Similarly, the Tourism department is required to provide approvals for movie shoots or guest house bookings within seven days. The administration affirmed that these measures are designed to simplify the interface between the public and government offices.
“Each department head or designated officer will act as the nodal authority to ensure compliance,” the administration maintained. It was further noted that a comprehensive online system has been activated for those seeking to report failures in service delivery. Residents can submit complaints and track their status via the dedicated RTS website.
The Estate Office faces some of the most detailed new benchmarks, with specific windows created for leasehold to freehold conversions and corrections in official records. While complex transfers requiring public notices have been allotted up to 50 days, simpler tasks like partnership changes are now capped at 20 days.
In the education sector, character certificates must be issued within a week, while duplicate certificates and verification processes are allotted a 20-day limit. These reforms represent a major push by the administration to ensure that the tax-paying public receives efficient and transparent treatment across all UT departments.
