Chandigarh, March 30 — The Haryana Electricity Regulatory Commission (HERC) has reconstituted its consumer advocacy cell to better inform and protect electricity consumers.
An official spokesperson said the revamped cell will be chaired by HERC member (law) Mukesh Garg. Its members include electricity ombudsman RK Khanna, joint director (law) Aloka Sharma, a representative from the technical section, the chief engineer of the concerned power distribution company zone, and deputy director (media) Pradeep Malik, who will also serve as member and coordinator.
The cell aims to educate consumers about their rights and the Consumer Grievance Redressal Forum’s role.
It will monitor compliance with forum and ombudsman orders, address billing disputes, promote energy conservation and safety, and ensure adherence to Section 57 of the Electricity Act, 2003, which mandates performance standards for distribution licensees.
The cell will also analyse grievance patterns, propose policy interventions, and make recommendations through periodic review meetings.
