New Delhi, Nov 13: Workplace communication tools Outlook and Microsoft Teams remained partially disrupted across India and international markets on Friday as a global Microsoft service outage entered its second consecutive day. Microsoft’s service health dashboard reflected ongoing degradation for both enterprise and consumer accounts as of 11:16 am IST, with engineering teams working across multiple workstreams to restore backend infrastructure.
The technical issue has had a direct spillover effect on domestic aviation operations in India, with IndiGo confirming that its email support desk has been affected. The airline noted that while incoming customer emails may not be received during the disruption, alternative assistance channels remain active, encouraging passengers to use 6E Skai on its website or mobile app for immediate queries.
“A number of servers became unexpectedly unavailable, placing strain on our systems,” Microsoft declared in a statement on X, maintaining that there is currently no indication of any malicious activity behind the incident and confirming that complete root-cause findings will follow in a post-incident review.
Users across India initially reported connectivity issues around 11 pm on Thursday via Downdetector, with complaints dipping overnight before spiking again past 6 am on Friday. Microsoft clarified that features reliant on Exchange Online—including Outlook mailbox access, email delivery, Copilot Chat responses, and calendar scheduling within Teams—are experiencing interruptions, whereas standard Teams calls, meetings, and channel chats continue to function normally.
