Gurugram, March 14: The Gurugram district administration’s effort to manage a growing LPG shortage has met with significant criticism after the public grievance helplines were found to be non-operational. Despite an official advisory urging the public to report delivery issues, residents stated that the contact numbers for Bharat Gas, Indane Gas, and HP Gas are currently unreachable.
The disruption in supply has caused widespread concern in the Millennium City, forcing the administration to intervene by providing direct reporting channels to oil companies. However, the move has provided little comfort to those unable to book or receive their essential fuel cylinders.
“The administration shared these numbers so people could complain about delivery issues, but none of them is working,” asserted Praveen Malik, a representative of a local residents’ association.
While Deputy Commissioner Ajay Kumar could not be reached for an official statement, other administration sources confirmed that they are aware of the technical failures. Officials declared that the intent of the advisory was to provide a swift resolution mechanism, but they admitted that the current situation has left consumers without a voice.
The reported failure of the toll-free numbers, such as 1800-2333-555 and 1800-22-4344, has intensified the sense of crisis among local households. Authorities maintained that they are working to restore these communication lines, though no specific timeline for a return to normal service has been provided. For now, consumers have been left to navigate the shortage with limited support from the designated monitoring agencies.
